A little guidance. More time to unwind.

Yes. You can buy a single hammock for your home directly from our online store.

If you need help choosing, contact our team on WhatsApp with details of your space, preferred material and intended use.

Comfort depends on your preferred feel, the size and weave, and how you like to relax. For a soft, breathable feel indoors, consider our OSO® Cotton hammocks.

Compare the model’s dimensions and recommended occupancy to find the right fit for you.

For indoor spaces, consider OSO® Cotton, traditional cotton or our cotton Crochet hammocks. Choose by the dimensions, feel and recommended occupancy listed for the specific model.

Our DuraSun® collection is recommended for regular outdoor use, including patios, gardens and hospitality spaces. Check the specific model’s dimensions and care guidance before choosing it for your space.

A traditional hammock without spreader bars has a flexible weave that wraps around the body. Spreader bars hold the resting area open and give the hammock a different shape and appearance.

Check each model’s installation requirements when deciding which design suits your space.

In our traditional hammock range, size differences mainly relate to the width and amount of weaving. Other designs can have different proportions.

Compare the resting area, total length and recommended occupancy on each product page. Use the measurements for your chosen model when planning your space.

Use the weight capacity stated on the specific product page. A rating for one model does not apply to the entire collection.

The suspension hardware, supporting structure and installation must also be suitable for the intended load. Stay within the limits of the complete hanging system.

Some models are designed for more than one person. Check both the recommended occupancy and the weight limit on the product page.

The combined load must remain within the limits of the hammock and the complete hanging system.

Contact our team on WhatsApp with the product name and your preferred color or size.

We can review available alternatives and confirm whether a new production order is possible, including its estimated lead time.

Depending on the model, our range includes OSO® Cotton, traditional cotton, DuraSun®, nylon and natural henequén.

Crochet describes a textile technique rather than a fiber. Check the product page for the exact material and its intended use.

Our cotton Crochet hammocks feature intricate handwork and a decorative finish suited to interiors. Their appeal lies in the detail and character of the textile.

Explore the Crochet collection and follow the material and care guidance for the model you choose.

Our henequén hammock uses a plant fiber associated with Yucatán, with a firm, textured feel and a distinctive natural appearance.

Its texture differs from soft cotton, so consider how you want the hammock to feel and where you plan to use it. Check the product page for the exact material.

Nylon handles moisture well, but prolonged sunlight can fade and weaken the thread over time.

For regular exposure to sun and weather, consider DuraSun® and follow the care guidance for your chosen model.

Cotton hammocks are recommended for indoor use. You can enjoy yours outside temporarily and bring it indoors afterward.

Protect it from rain and prolonged sun, and let it dry completely before storage.

DuraSun® is designed for outdoor use, with materials selected for resistance to sun and moisture. Its service life depends on exposure, frequency of use and care.

Follow the care instructions for your model and contact our team on WhatsApp to confirm any written warranty that applies to it.

Start with the instructions for your specific hammock and review our hanging and care tutorials.

• Check that the supporting points are suitable for the hammock and intended load.
• Use suspension hardware and fasteners suited to the supporting structure and installation surface.
• Confirm the model’s spacing and hanging requirements before use.

If you need help assessing the setup, contact our team on WhatsApp with the model, measurements and photos of your space.

The required distance and height depend on the hammock’s total length, design and suspension setup. To help assess the fit, contact our team on WhatsApp with:

• The model name.
• The distance between the intended support points.
• The available hanging height and photos of the space.

Yes, provided the trees and suspension setup are suitable for the hammock and intended load. Use appropriate tree-friendly straps or suspension and follow the model’s hanging instructions.

Review our hanging and care tutorials before setting up.

CIELO offers hanging hardware for concrete and wood. Compatibility depends on the hardware, fasteners and supporting structure.

Use a kit suited to the surface and have a qualified installer assess the support when needed.

Compatibility depends on the hammock’s total length and design, the stand’s attachment points and its rated capacity.

Before buying, contact our team on WhatsApp with the hammock model, the stand’s measurements and capacity, especially when choosing a hammock with spreader bars.

A hammock chair needs a supporting structure and suspension system suitable for its specific model and intended load.

Have a qualified installer assess the ceiling structure and fasteners before installation.

In a traditional hammock without spreader bars, a diagonal resting position can help open the weave and provide a comfortable resting position.

Enter gently and follow the instructions supplied with your model.

Follow your model’s care instructions first. For washable textile hammocks:

1. Hand-wash gently in cold water with mild detergent.
2. Rinse thoroughly.
3. Follow the model’s drying guidance and let it dry completely before storage.

Pieces with wood, metal or decorative elements may require different care. Ask us before washing them, or consult our hanging and care tutorials.

Let your hammock dry completely before folding or storing it, and keep it in a clean, dry place.

Cotton can change shape slightly after washing. Follow the drying and care instructions supplied with your model.

Keep sharp objects, jewelry and rough surfaces away from the weave. Follow the folding instructions to keep the suspension arms organized.

If a thread catches, contact our team on WhatsApp with a photo before cutting it or attempting a repair.

Yes. CIELO hammocks include guidance on hanging, knots, care and folding.

You can also consult our hanging and care tutorials or contact our team on WhatsApp with questions about your model.

Check the contents listed on your specific product page to see whether hanging ropes are included.

For wholesale, custom or project orders, ask us to confirm the included accessories in your quote. You can also contact our team on WhatsApp before placing your order.

Check the product page to see exactly what is included with your hammock. CIELO offers hanging kits and ropes separately.

Choose accessories suited to your installation surface, or ask our team to help you identify the appropriate setup.

Yes. CIELO offers a mosquito net designed to enclose a hammock.

Check the product details and confirm compatibility with your hammock model before ordering.

Yes. Contact our team on WhatsApp to discuss a color combination, subject to the design and available material.

Share a reference and your preferred size so we can confirm feasibility, price and production time.

Production time depends on the design, material, quantity and current workshop schedule.

Ask us to confirm the estimated production and shipping times in your individual proposal before ordering. Share any required date when you make your inquiry.

Yes. CIELO ships throughout the United States, including Alaska, Hawaii and Puerto Rico.

Enter your delivery address at checkout, or include your ZIP code when requesting a project or wholesale quote.

Review the shipping charge and service shown at checkout for your delivery address.

For custom, oversized, wholesale or project orders, ask CIELO to confirm the shipping terms in your quote before ordering.

Check the delivery estimate provided for your selected product and destination, or contact CIELO before ordering. Timing depends on order processing, product availability, destination and carrier conditions.

Custom and project orders follow the schedule confirmed in their proposal. If you need your order by a particular date, ask us to confirm dispatch timing and the delivery estimate.

Contact our team on WhatsApp before placing a time-sensitive order to check whether an express service is available for your product and delivery address.

Share your ZIP code and required date so we can confirm the available option, cost and estimated timing.

Use the tracking details provided for your shipment to check its progress with the carrier.

If you cannot find the tracking number or need help with a delivery, contact our team on WhatsApp or email info@cielohamacas.com.mx with your order number.

Contact our team on WhatsApp as soon as possible with your order number and the change you need.

We will review the order’s status. Changes or cancellation may no longer be possible once processing or shipping has advanced.

Yes. CIELO serves customers in the United States and other international destinations.

Availability, shipping cost and delivery time depend on the product and destination. If your country is not available at checkout, contact our team on WhatsApp with your location and product selection.

International shipping terms depend on the destination, product and service selected.

Share your country, postal code and product selection when you contact our team on WhatsApp, so we can confirm the available service, shipping cost and estimated delivery time.

Applicable taxes and import charges depend on the delivery destination and the terms of your order.

Review the amounts shown at checkout or in your quote. Before ordering, ask CIELO to confirm which charges are included and whether any amount may be payable on arrival.

The store’s base currency is U.S. dollars (USD).

Check the currency and final order total displayed at checkout before paying, particularly when ordering from another country.

Choose the store that corresponds to your delivery destination:

• United States and other international destinations.
• Mexico.
• Europe.
• United Arab Emirates.

If you need help choosing the appropriate store for your address, contact our team on WhatsApp.

Our published hammock return policy allows returns within 30 days of receipt and states a 100% refund.

Review the full policy and contact our team on WhatsApp before sending an item back. If you are ordering a custom piece or a project, ask us to confirm the applicable return terms before purchasing.

Our published hammock return policy sets out the following arrangements:

• Manufacturing defect: CIELO provides a prepaid return shipment.
• Change of mind: you pay the return shipping to Mérida, Yucatán, Mexico.

The policy states a 100% refund in both cases. Contact CIELO for return instructions before sending your hammock back.

Contact our team on WhatsApp or email info@cielohamacas.com.mx with:

• Your order number.
• The product name.
• A brief description of the issue.
• Photos when relevant.

Our team will review the request and provide the next steps before you ship anything back.

Contact our team on WhatsApp promptly or email info@cielohamacas.com.mx with your order number and photos of the product, packaging and shipping label.

Keep the packaging while we review the issue and coordinate the appropriate next steps.

Contact our team on WhatsApp with the model and order details to confirm the written warranty terms applicable to your product.

A material’s expected service life is separate from the return window and any written warranty coverage. Ask for the terms for your chosen model before purchasing if you need clarification.

Message CIELO on WhatsApp at +52 999 949 4109 or email info@cielohamacas.com.mx.

Include the model or order number. For installation questions, send photos and measurements of your space so we can understand your setup.

Yes. Alongside hammocks, CIELO offers complete handcrafted parasols and decorative pieces.

For a custom project, share your space, dimensions and intended use so we can review suitable materials and a proposal. Visit Wholesale & Projects or contact our team on WhatsApp.

Yes. CIELO welcomes wholesale inquiries from U.S. retailers and resellers interested in offering our products to their customers.

Share your business details, products of interest and estimated quantities to request a proposal. Learn more at Wholesale & Projects.

Yes. We welcome both physical and online retailers in the United States.

Send your website or social media, product selection, estimated quantities and delivery destination to discuss a wholesale order. Visit Wholesale & Projects or contact our team on WhatsApp.

Contact our team on WhatsApp with the products and quantities you are considering so we can confirm whether a minimum applies to your selection and provide wholesale pricing.

Ask us to include shipping, lead times and payment terms in your individual proposal.

Yes. CIELO works with hotels, resorts, restaurants, architects and interior designers.

Share the location, intended use and approximate quantities so we can discuss suitable materials, dimensions and a project proposal. Visit Wholesale & Projects to begin.

Send the following details to info@cielohamacas.com.mx or our WhatsApp team:

• Your business or project name.
• The delivery country and postal code.
• Product references and approximate quantities.
• Your required date.
• For custom pieces, dimensions, photos or drawings.
• Whether the pieces will be used indoors or outdoors.

In Mexico, CIELO sells directly to the end customer, from a single hammock for a home to hospitality and design projects. We do not have distributors or offer wholesale resale programs in Mexico.

We welcome wholesale resale inquiries from businesses outside Mexico, including the United States. Share your country and business details through Wholesale & Projects or contact our team on WhatsApp.

CIELO hammocks are handwoven in Yucatán, Mexico, through our artisan network centered in Teabo. Each piece brings together regional weaving traditions and materials selected for its intended use.

Learn more about our hammocks and how they are made.

Yes. Our hammocks are handwoven by skilled artisans and inspected before shipping. Small variations in the weave are part of the character of a handmade piece.

CIELO combines handwoven Yucatecan craftsmanship, distinctive designs and materials chosen for comfort and intended use. Our direct relationships with artisans connect the quality of each piece with the people who make it.

Your purchase supports CIELO’s network of artisan families in Yucatán. We work directly with weavers, many of them women who weave from home and earn income while remaining in their communities.

Explore CIELO’s social impact.

CIELO is a member of the Fair Trade Federation and works directly with artisan communities. Fair payment, transparent relationships and respect for traditional craftsmanship guide our work.

Read about our fair trade approach.