cielohammocks.com is a registered internet site, where you can search and buy the different products offered by Cielo Hammocks.

All material included in cielohammocks.com may not be copied, reproduced and / or used for other purposes.

Terms of acceptance of purchase, payment and return of products

The purchase of the products in cielohammocks.com implies the acceptance by the buyer of the conditions listed below:

1. The products are sold by Orbi Trade S. de R.L. of C.V.

2. The purchase requests are made by the client through the website cielohammocks.com 24 hours a day, you can receive support through our Customer Service line 01 800 831 0550, with a Monday schedule to Saturday from 09:00 a.m. at 07:00 p.m., or by email to info@cielohamacas.com.mx

3. The acceptance of the orders made by customers remains at full confirmation of the acceptance of the orders made by customers remains at full confirmation of cielohammocks.com. In the orders to realize cielohammocks.com reserves the right to reduce or reject the order, after notifying the client. Additional requests or verifications of information can be made before accepting an order cielohammocks.com. In the orders to realize cielohammocks.com reserves the right to reduce or reject the order, after notifying the client. Additional requests or verifications of information can be made before accepting an order.

4. The forms of payment for purchases at cielohammocks.com are: Shopify, or deposit at the window

5. The price of the products is shown in different currencies and will be charged in the shopping cart.

6. The purchases of hammocks and accessories are firm and definitive and Orbi Trade S. de R.L. of C.V. will not accept refunds or refunds unless for some technical reason the order is not processed completely. In this way, the cancellation policy for orders and returns that is indicated below does not apply to hammock and accessory purchases.

Delivery service to the client

cielohammocks.com delivers the products purchased by the customer in the place indicated, whether the address, office or other.

The delivery schedule is from Monday to Friday. The delivery personnel will be duly identified by the company in charge of the distribution of products.

The delivery time of a purchase is based on the amount of time it takes to be authorized credit card payment, processing of the order, and the transit time of the product to the customer.

This time will be 3 to 5 business days in national purchases and 5 to 8 business days for international purchases, if an unforeseen situation does not arise that makes compliance by cielohammocks.com impossible.

It should be considered that on Saturdays and Sundays no deliveries are made.

We reserve the right to change the delivery rates according to normal increases for fuel or any other that affects it.

Special considerations

cielohammocks.com asks you not to buy from us if you do not agree with our terms of use and conditions of purchase.

cielohammocks.com reserves the right to modify these terms of use at any time without prior notice.

If you want to save your information be sure to save the confirmation email of your order as a backup.

Guarantee policy

All the products that are sold in cielohammocks.com are guaranteed by factory defects or any theft or loss.

The guarantees are valid with the presentation of the original invoice issued by Orbi Trade S. de R.L. of C.V.

Cancellation of orders and returns

The customer has a period of 8 calendar days after receiving the purchase to make the cancellation of an order.

To be effective the cancellation, the client must communicate with cielohammocks.com in that stipulated time, and take the product to the central offices of cielohammocks.com or be delivered to the parcel for the change or return according to the conditions previously agreed.

The customer must return the purchase without use and in the same conditions in which it was delivered.

The returned product must be in good condition, with its original packaging, manual and / or accessories (if any), and the original invoice issued by Orbi Trade S. de R.L. of C.V.

cielohammocks.com will return the amounts paid by the client for the returned product, deducting the shipping costs, which are paid by the client and are not reimbursable.